William H. Whealan - Las Vegas Fire and Rescue

"TeleStaff has saved the department an untold number of work hours administering our overtime system. It has further saved time, resources and costs that may have been wasted on inferior staffing solution."

Captain Scott Harper - Redondo Beach Fire Department

"TeleStaff has freed resources and reduced costs, and has made the processes involved with researching work history and tracking costs faster to complete."

Lieutenant Christopher Sabo - The City of White Plains Department of Public Safety

"We had one of our stations doing the staffing prior to TeleStaff. It took 3 crewmembers approximately 4-6 hours per day. They kept the staffing on large sheets of paper taped to the station wall. One of the major concerns TeleStaff immediately addressed was to produce equitable and fair process for overtime shifts."

Clackamas County Fire District #1

"TeleStaff is so intelligent that the computer knows where to find someone before anyone else does. It can tell us if the person is at home, 'working a callback' (overtime), doing an 'exchange' (trading a shift with someone from another station), or on vacation or sick leave, TeleStaff can tell us immediately. All we do is punch in the name and it gives us a telephone number where the person can be reached."

Jay Dudley - Long Beach Fire Department

"TeleStaff has taken a process that used to take a Battalion Chief four to six hours to accomplish each day and reduced it to approximately one half hour."

Division Chief Robert Carter - Seminole County Fire Department

"I wanted to let you know that TeleStaff is still performing greatly for us ... Our department covered an 11% increase in hours while reducing the OT hours by 25%. There are many reasons for this, but one of the main reason is TeleStaff."

Sgt. John Stokes - Greenville County EMS

"Telestaff is powerful, yet very flexible. We are able to customize many features in Telestaff to fit the Madison Police Department’s rules and procedures. Staffing decisions have become much easier since implementing Telestaff. Time-off requests are handled in a much more efficient and timely way. Another feature of Telestaff that has been remarkable has been the reporting feature. Telestaff generates numerous reports to our management indicating why we are spending money, when and how, and for what reason."

Sergeant Tim Peregoy - Madison Police Department

"Reduced the amount of stress in building, calling and staffing every month's schedule."

Captain Larry Luh - Manatee EMS

"PDSI understood our need to automate steps involved in completing FEMA reports and made it a priority to assist us. PDSI responded quickly in building the module, testing it and having it available within a couple of weeks resulting in a highly efficient and more accurate process for FEMA reimbursement."

Deputy Chief Evan Bestland - Palm Beach Gardens Fire

“Managing days off, overtime, sick days and finding firefighters with the right credentials is a time-consuming task. With the new telephone and rules-based system interfaced to BIO-key’s FireRMS, we will minimize that problem.”

Chief Jeff Stauber - Greenbay Fire Department

"If someone calls in sick, the system records the absence, then identifies and contacts firefighters with the proper credentials to fill the position. When one is found, TeleStaff automatically updates FireRMS so that all records are accurate. All of this is accomplished with minimal involvement by the Battalion Chiefs."

Captain Tom Locke - Newark Fire Department

"We used to joke we did all the scheduling with a No. 3 pencil because it could change a few minutes later. Under the new system, all Fire Department staff members have access to the schedule either by computer or phone allowing firefighters to keep tabs on annual leave and sign up for extra shifts. The system also helps supervisors track the use of overtime and peak vacation times. For example, it's really helpful when you're trying to figure out the best week to schedule training."

Captain Ross W. Mickle - Baltimore County Fire Department

"We might get a call from the Los Angeles County Fire Department, for example, requesting a strike team of firefighters and a Battalion Chief, which would leave Long Beach short, requiring us to 'backfill' with as many as 20 off-duty people. That process could take anywhere from 60 to 90 minutes, a task that is reduced by as much as 75 percent using TeleStaff. I could put in a request for the added man power through TeleStaff, leave the workstation briefly, and by the time I got back, 90 percent of the process would be finished."

Chief Jack Hutchinson - Long Beach Fire Department

"Our staffing personnel needed a more accurate and timely method to manage the roster. Constantly balancing sick days, vacation, overtime and union guidelines make the task extremely difficult. Implementing this rules-based system will significantly reduce the time we spend building our rosters. Having the software automatically update our FireRMS records while eliminating delays in verifying information will also ensure that our payroll system operate smoothly."

Division Chief Greg Turner - Chino Valley Fire Department

"Tualatin Valley Fire and Rescue picked TeleStaff for staffing because we couldn’t find any other application that met all our needs... We heard of TeleStaff, asked for a demonstration and were shocked to find that this one software application was able to fulfill our staffing needs."

Ryan Smith Firefighter, TeleStaff Administration, Configuration and Staffing - Tualatin Valley Fire & Rescue

"In regards to all of your technical support staff, they are the best technical staff that our City's IT department and I have ever dealt with. One of our Senior IT support technicians has called TeleStaff several times and he can't believe how knowledgeable your technicians are. Keep up the great work."

Battalion Chief John Groen- Sioux Falls Fire & Rescue